Frequently asked questions
- What is your holiday shipping and delivery policy?
- How will I know Reebok.ca received my order?
- What is the status of my refund?
- How can I check the delivery status on my order?
- When are promotional discounts applied?
- What products are excluded from promotional discounts?
- What if I cannot find the product I want at Reebok.ca?
- How do I check my gift card balance?
Support topics
- How much does shipping cost?
- Can orders be shipped outside of Canada?
- How long does delivery take?
- Can I change my shipping address after my order is placed?
- How Do I Return My Products?
- What is the status of my refund?
- Why do I have to wait for Reebok to receive my returned product(s) before I can get a refund?
- Can I change or cancel my order?
- How do I track my order?
- What if I forget my order number?
- How Can I Pay?
- Klarna Frequently Asked Questions
- Can my Shipping and Billing address be different?
- I did not receive my order confirmation email.
- Why is my payment being refused?
- How do I create an account?
- How do I manage my account?
- What are the benefits of opening an account?
- How do I sign up for the newsletter?
- Do you have a sizing guide?
- How do I find my shoe size?
- How do I find my shirt & top size?
- How do I find my pants & short size?
- What is the warranty on my products?
- What materials are your products made from?
- How do I know if my product is authentic?
- What should I do if the size or product I’m looking for is sold out?
- Do you have a sizing guide?
- How do I find my shoe size?
- How do I find my shirt & top size?
- How do I find my pants & short size?
- What is the warranty on my products?
- What materials are your products made from?
- How do I know if my product is authentic?
- What should I do if the size or product I’m looking for is sold out?
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How do I check my gift card balance?
You can check the balance by clicking the link included in the email containing your e-gift card. Contact our Customer Service at cs@reebok.ca for further assistance.
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What is the Reebok return policy?
We want you to be passionate about your purchase. If you’re not feeling the love, return your Reebok.ca product(s) within 30 days for a full refund. Click HERE for more detail.
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When can I get my refund?
Normally it takes 3-5 business days but it can take up to 30 days for your refund to show from the time we receive the return. You will receive a notification letting you know the package has been received by our warehouse.
FAQ
WHERE IS MY ORDER?
Have an account with us? Log in to quickly track your order, start a return, cancel items, and check the status of a refund. Check our order tracker to check the status of your order.
NO ANSWER TO YOUR QUESTION?
ASK OUR CUSTOMER CARE
Phones: Mon-Fri 9:00AM - 5:00PM EST
CALL: 1-888-298-6794
FREE FOR LANDLINES
EMAIL: cs@reebok.ca