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How do I return my products?

What Is The Reebok Return Policy?

We want you to be passionate about your purchase. If you’re not feeling the love, return your Reebok.ca product(s) within 30 days for a full refund.

RETURN STEPS

  1. Go to our Returns Portal
  2. Enter your order number and email address, then click Track Order to view your order
  3. Click Return Item(s)
  4. Check the item(s) you want to return and let us know why
  5. Confirm your return
  6. Follow the return shipment instructions below 

 

RETURN SHIPMENT INSTRUCTIONS

  1. Print your return label. 
  2. Pack the item(s) you want to return in the original box, or any available to you. If you have created more than one return label, please package the items separately, per return label. After your return label is created, it is only valid for 7 days before expiring.
  3. Seal the box and place your return label over the original delivery label
  4. Bring your package to your nearest Canada Post location. 
  5. Refunds will be issued within 30 days of receipt of the returned shipment

 

RETURNING YOUR ONLINE ORDER IN-STORE

You may return your reebok.ca order at a Reebok retail store within the 30 day return window. The original form of payment and confirmation email are required for the store to process your return at the full purchase price. If the receipt is not available, in-store credit is given at the current product price.

 

RETURNING YOUR IN-STORE PURCHASE

In-store returns are accepted within 30 days of the original purchase date as long as merchandise is unused with tags attached. You may return your order to any Reebok retail store.

Footwear must be in the original box. Face covers are not eligible for returns or exchanges. Please contact your local store for additional details.

If one of our store employees placed an in-store order for you with a tablet and you received these items at home, you have to return the products to our warehouse by following the online return process.

 

RETURNING REEBOK ITEMS PURCHASED AT ANOTHER STORE OR ONLINE SHOP

If you purchased products at another store or online shop, please get in touch with them, as they have their own return policies. It is not possible to return your items to Reebok.